a. Here at DW Jewels, we strive with all our effort to provide accurate and detailed information about our jewellery products. However, we cannot guarantee that all information is completely error-free or up-to-date. We reserve the right to modify or update product information at any time without prior notice.

b. Product images including packaging displayed on our website may slightly differ from the actual product due to variations in lighting, settings, and individual monitor displays.

a. By placing an order through our website or any other authorized sales channel, you are making an offer to purchase our products. All orders are subject to our acceptance, which we may decline at our discretion.

b. Once an order is placed, you will receive an order confirmation email acknowledging receipt of your order. This email does not signify acceptance of your order but rather serves as a confirmation of its placement.

c. We reserve the right to refuse or cancel an order in situations such as incorrect pricing, product unavailability, payment issues, or suspicion of fraudulent activity. If your order is canceled, we will notify you and provide a refund if applicable.

d. In the event that a product is unavailable and we are unable to fulfill your order, we will contact you promptly to discuss the next steps. Situations such as unexpected resource constraints that were beyond our reasonable planning, the identification of a clear and unmistakable error in the product's price or description, or a breach of these terms by you may require us to cancel your order. Rest assured that if your order is canceled under these circumstances, you will not incur any charges. If payment has already been made, we will promptly refund you for the amount paid.

a. We aim to process and ship orders in a timely manner, but delivery times may vary depending on your location and shipping method. Estimated delivery dates are provided for reference purposes only and are not guaranteed.

b. Shipping costs, including any applicable taxes, customs duties, or other fees, are the responsibility of the customer unless otherwise stated. These charges may vary depending on the destination and are not included in the product prices.

c. Risk of loss or damage to the products transfers to you upon delivery. Please inspect the package upon receipt and promptly report any damages or discrepancies to us.

d. Delivery must be to your home or business address and cannot be made to post office boxes. .

Thank you for choosing DW Jewels. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your jewellery item, we offer a hassle-free return policy to ensure your peace of mind. Please carefully review the following guidelines:

Eligibility:

a. To be eligible for a return, the item must be in its original condition and undamaged. It should be accompanied by the original packaging, tags, and proof of purchase (receipt or order confirmation).

b. Customized or personalized jewellery items are generally non-returnable unless there is a manufacturing defect or error on our part.

c. Gift cards or vouchers are non-refundable unless an error on our parts.

Return Process:

a. To initiate a return, please contact our customer support team within 10 days of receiving your order. You can reach us through our support hotline.

b. Our customer support team will guide you through the return process.

c. Please ensure that the item is securely packaged to prevent damage during transit. We recommend using a traceable shipping method with insurance to protect against loss or damage.

Return Shipping Costs:

a. If the return is due to our error (such as a defective product or incorrect item shipped), we will cover the return shipping costs. Please follow our instructions on how to proceed with the return shipment.

b. If the return is due to a change of mind or any other reason not attributed to our error, you will be responsible for the return shipping costs.

Refunds:

a. Once we receive and inspect the returned item, we will notify you of the status and initiate the refund process.

b. If the return is approved, the refund will be processed back to the original payment method used for the purchase. Please note that it may take several business days for the refund to be reflected in your account.

Exchanges:

a. We currently only offer exchanges for rings where you have realised that you have ordered the wrong sizing after receiving the product. Contact our support hotline to help assist you in exchanging the ring. Do note that there might be an additional cost of changing the ring if the ring you are changing costs more due to size differences. While we strive to expedite the changing process to meet your expectations, please note that delays may occur if the desired ring size is temporarily out of stock, hindering its availability.

Non-Returnable Items:

a. For hygienic reasons, pierced earrings, including earring studs and hoops, are non-returnable unless there is a manufacturing defect.

Damaged or Defective Items:

a. In the rare event that you receive a damaged or defective item, please contact us immediately within [10] days of receiving the order. We will work with you to resolve the issue promptly, either through a replacement, repair, or refund, as determined by our assessment.

Exceptions and Discretion:

a. We reserve the right to refuse returns or apply partial refunds in cases where the item does not meet the eligibility criteria mentioned above or if it shows signs of wear, damage, or misuse.

Please note that this return policy is subject to change at our discretion. We encourage you to review our website or contact our customer support team for the most up-to-date information regarding our return policy.

If you have any further questions or require assistance, please do not hesitate to contact our customer support team. We are here to help you.

a. All intellectual property rights, including but not limited to copyrights, trademarks, and logos, related to our products, designs, and website content, are the sole property of DW Jewels.

b. You may not reproduce, distribute, modify, or use any of our intellectual property without our explicit written consent.

If you fail to provide reasonable access or fail to make arrangements for the delivery or collection of products by us or our designated parcel delivery service within a reasonable time, we reserve the right to terminate the contract by notifying you in writing.

a. To the extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our products or services.

b. We make no warranties or representations regarding the accuracy, reliability, or completeness of any information or content provided on our website.

c. We do not accept liability for any business-related losses. Our products are intended for personal and domestic use only. If you choose to use the products for commercial purposes, business activities, or for resale, we will not be held liable for any loss of profits, loss of business, business interruption, or loss of business opportunities.